In full disclosure, we do have a bias. Our bias is based on our training and track record of providing 5-star customer service to Beaverton and Portland’s west side. It should also be noted that we believe most local computer repair services offer better options for laptop repair than those national chains.
There are three primary concerns published by Consumer Reports. These concerns are lack of training, upselling of unneeded products, and in some alleged cases spying on your private information. While we won’t go into specific cases, we will talk about the cost and consequences of each of these concerns.
TRAINED TECHNICIANS OFFER A GOOD DIAGNOSIS
Just like when people are sick, a bad diagnosis could be fatal. The same is true for your laptop; at worst, the wrong repair could be detrimental; at best, it can cost you extra money. At Brainwave we train almost literally every day and stay up to date with the latest technology. We don’t just repair computers we build custom gaming pcs that require the latest knowledge of components and software.
LOCAL REPAIR SHOPS RARELY BAIT AND SWITCH
If you get your repair through the retail store like Staples or Best Buy, they may try to upsell you a product you don’t need. Some would argue it is a good business strategy for them, but these stores have many other offerings outside of your laptop repair needs. If you want to buy a ream of paper every time you get your laptop repaired that is great, otherwise a local laptop repair shop is going to be focused on the reason why you came in the first place.
SPYING ON MY LAPTOP AND INFORMING THE FBI
There is a case in California where it was revealed that multiple Geek Squad employees received payment from the FBI to share private data. We take your privacy seriously and do not share your personal and private information with anyone. Period.
BRAINWAVE IS YOUR LOCAL LAPTOP REPAIR SHOP
Again, most of the benefits of going local as opposed to the retailer or national company are true with most local repair shops. We happen to have the highest customer satisfaction and unbeatable guarantee, and to be honest, a great track record of solving your problem faster than most other local repair shops. We don’t upsell parts and services you don’t need, and we keep your information private and secure.
WE HAVE TWO LOCATIONS FOR CELL PHONE REPAIR:
Brainwave Computer Locations
|8610 SW Scholls Ferry Road
Beaverton, OR 97008
|757 SW 185th Ave STE 200
Beaverton, OR 97006